When we receive your order we will send a confirmation email typically within 24 hours (excluding Sundays and holidays)
You will be assigned a unique serial number for each Archangel Preamp and assigned a tracking number.
There is a production time of 3 to 5 business days before your product typically ships.
Master's series preamps have a 5 to 7 day production time. Archangel Preamps are hand made in our Patterson, Ga. Custom Shop.
Please understand that these are not mass produced by the boat load in Asia like other preamps.
The process to build your preamp takes many hours over several consecutive days.
Any increased production times outside of these due to heavy sales demands,
willl be posted on our main page. They will not delay any existing orders being processed.
We use the 2 Checkout Payment Gateway to handle all of our online transactions, but don't worry we still accept Paypal in the 2 Checkout cart.
2 Checkout allows us to do business in 15 languages and 25 different currencies, and they are an ultra-secure payment gateway
When purchasing direct, please be aware that the charges will show on your credit card statement under the name 2CO.
Flat rate shipping does not increase when you add items to your cart, so additional preamps or accessories ship free after your initial shipping charge
We use USPS Priority with tracking and insurance for all domestic shipments at a low flat rate of a little more than $10
Domestic USPS Priority typically is delivered in 2-3 days from the shipping date (excluding Sundays and Holidays).
We are not responsible for lost or stolen packages after USPS marks them as Delivered.
We use USPS International First Class with tracking for all international shipments at a flat rate of a little more than $20
International orders can take 3 to 5 weeks depending on Customs wait times. It takes 10 days typically for a package to clear US Customs.
International customers Note: USPS tracking stops as soon as customs has cleared your package for export.
Tracking is then the responsibility of your home country to update as the package moves on to delivery.
We can not see the tracking info after it leaves US Customs unless your country updates it.
International customers are responsible for any and all Customs fees, VAT, or Duties, which can be expensive.
We will only accept returns with prior authorization
Archangel stands behind our products wih a 5 year warranty
Althought we go the extra mile to please our customers, we do not issue refunds. All sales are final.